This Privacy Policy describes how IGNAZIO IBBA, (“IGNAZIO IBBA”, “we”, “our”, or “us”) and our affiliates, subsidiaries, and/or third-party service providers collect, use, and disclose your Personal Information (as defined below) when you visit and/or place an order from the website at ignazioibba.com (the “Website”) or contact us for customer support.
If you visit the Website from anywhere in the world, and/or place an order from the Website from United States, this Privacy Policy applies to you and the information we collect from you. If you place an order on the Website from anywhere outside the United States, the Terms and Conditions and Privacy Policy of Global-e (which is IGNAZIO IBBA international fulfillment service provider) will also apply to you and the information Global-e collects from you during the checkout process. The Glboal-e policies are displayed to customers outside the United States on the checkout page.
COLLECTING PERSONAL INFORMATION
In this Privacy Policy, we refer to any information that can uniquely identify an individual either on its own or in combination with other information (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
When you visit our Website, we automatically collect certain Personal Information from the device you use to access our Website.
- Examples of Personal Information collected: the type and version of your web browser, device identifier, operating system and platform, your IP address, location and time zone setting, cookie information (including which types of cookies you allow us to place on your browser), what pages or products you view on our Website, the search terms you use on our Website or to locate our Website from external search engines, how you interact with the Website (including how long you visit certain pages, where you scroll on those pages, and where you click), and how the Website performs when you visit it.
- Purpose of collection: this Personal Information is collected in order to load the Website accurately for you, and to perform analytics on Website usage in order to optimize our Website.
- Source of collection: this Personal Information is collected automatically when you access our Website using cookies, log files, web beacons, tags, pixels, and/or apps within the Shopify platform.
- Disclosure for a business purpose: this Personal Information is shared with our processor Shopify, and may be shared with other third-party vendors who provide payment processing, fraud prevention, marketing, purchase financing, and customer support services, including, but not limited to, Google, Facebook, Limespot, Klaviyo, and Hotjar.
Order and account information
When you create an account on our Website or place an order on our Website from the United States, we collect certain Personal Information from you that you provide to us directly.
- Examples of Personal Information collected: name, alias, username, date of birth, gender, billing address, shipping address, payment information (including credit card numbers, expiration date, verification code, and/or information for alternate payment types), email address, and phone number.
- Purpose of collection: this Personal Information is collected to provide products or services to you if you place an order on our Website, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, maintain your account on our Website, and if the use is in line with the preferences you have indicated to us, provide you with information about our products or advertising relating to our products or services.
- Source of collection: this Personal Information is collected directly from you when you create an account on our Website.
- Disclosure for a business purpose: this Personal Information is shared with our processor Shopify, and may be shared with other third-party vendors who provide payment processing, fraud prevention, marketing, purchase financing, and customer support services, including, but not limited to, Affirm, Global-e, Signifyd, and Klaviyo.
Customer support information
When you contact IGNAZIO IBBA customer service team, we collect certain Personal Information that you provide to us.
- Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, expiration date, verification code, and/or information for alternate payment types), email address, and phone number.
- Purpose of collection: this Personal Information is collected in order to provide customer support.
- Source of collection: this Personal Information is collected directly from you when you contact IGNAZIO IBBA for customer support.
- Disclosure for a business purpose: this Personal Information is shared with our processor Shopify, and may be shared with other third-party vendors who provide payment processing, purchase financing, shipping, and customer support services, including but not limited to, Affirm, Global-e, Signifyd, Klaviyo, FedEx, and DHL.
Minors
The Website is not intended for individuals under the age of 13. We do not intentionally collect Personal Information from children. If you are the parent or guardian of a child who is under the age of 13 and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
SHARING PERSONAL INFORMATION
We share your Personal Information with affiliates, subsidiaries, and third-party service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Global-e to process and fulfill orders placed by customers outside the United States. You can read more about how Global-e uses your Personal Information by clicking the link to the Global-e privacy policy on our checkout page that is displayed to customers outside the United States.
- We use other companies, agents or contractors to perform services on our behalf or to assist us in providing the Website and services and products to you. In the course of providing such services, these service providers may have access to your Personal Information. However, we will only provide these service providers with Personal Information which is necessary for them to perform their services, and we require them not to use your Personal Information for any other purpose. We will use our best efforts to ensure that all our service providers keep your personal data secure. We may share personal data with the following categories of third-party service providers:
- infrastructure and IT service providers, including cloud service providers;
- marketing, advertising and communications agencies;
- online payment and fraud prevention service providers;
- delivery and logistics service providers (for delivery of products you order on our Website);
- external auditors and advisers;
- providers of services related to some enhanced online features;
- cookie analytics providers;
- online advertisers; and
- providers of website testing, security, and analytics services.
- We may share your Personal Information with including our subsidiaries, affiliates, and parent company in order to provide you with products and services, provide you with customer support, process your payments, understand your preferences, offer targeted advertising, send you information about products and services that may be of interest to you, and conduct the other activities described in this Privacy Policy.
- We may share your Personal Information with third parties in connection with a reorganization, restructuring, merger, acquisition or transfer of assets, provided that the receiving party agrees to treat your Personal Information in a manner that is consistent with this Privacy Policy.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights or those of the public.
Our Website may contain links to and from the websites of our partners or affiliates, or other third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we have no control over how they may use your Personal Information. You should check the privacy policies of third-party websites before you submit any Personal Information to them.
BEHAVIOURAL ADVERTISING
- We use Google Analytics to help us understand how our customers use the Website. You can read more about how Google uses your Personal Information.
- We use Facebook to build audiences for our advertisements on Facebook and affiliated websites and apps. You can read more about how Facebook uses your Personal Information
- We share information about your use of the Website, your purchases, and your interaction with our ads on other websites with our advertising partners, including Limespot, Klayvio, and Hotjar. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
USING PERSONAL INFORMATION
We use your Personal Information to provide our Website and services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers
LAWFUL BASIS
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
- Your consent;
- The performance of the contract between you and IGNAZIO IBBA;
- Compliance with our legal obligations; and
- For our legitimate interests, which do not override your fundamental rights and freedoms.
RETENTION
When you place an order through the Website, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
AUTOMATIC DECISION-MAKING
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
- Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
- Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.