Warranty
This limited warranty covers any defects in material or workmanship in new IGNAZIO IBBA eyewear products. It doesn’t cover certain things, so please read this limited warranty carefully.
This limited warranty extends only to the original consumer purchaser (after this, “you” or “your”) and can’t be assigned or transferred to anyone else. If you purchased your IGNAZIO IBBA product online from IGNAZIO IBBA.COM. (after this, “IGNAZIO IBBA,” “us,” “we,” or “our”), you may obtain coverage under this limited warranty. If you purchased IGNAZIO IBBA product somewhere else, this limited warranty doesn’t apply.
WHAT DOES THIS WARRANTY NOT COVER?
This limited warranty doesn’t cover any problem caused by (i) commercial use, (ii) normal wear and tear, or (iii) misuse, accident (including but not limited to collision, fire, and spilled food or liquid), neglect, abuse, alteration, unusual stress, modification, improper or unauthorized repair, or improper storage. This limited warranty is void if a product is returned with removed, damaged or tampered labels or any alterations. IGNAZIO IBBA DOES NOT WARRANT AGAINST ANY SCRATCHED, FRACTURED, OR SHATTERED LENSES. Also, consequential, indirect, and incidental damages are not recoverable under this warranty.
HOW LONG DOES THE COVERAGE LAST?
The warranty period is one (1) year from the documented date of purchase.
WHAT DO YOU HAVE TO DO?
IGNAZIO IBBA will provide warranty coverage if your warranty claim complies with all terms of this limited warranty and you follow the return procedure below. If you don’t follow the return procedure, you can’t obtain warranty coverage.
To obtain warranty service for IGNAZIO IBBA eyewear product purchased on IGNAZIO IBBA.com, or email info@ignazioibba.com to obtain a Return Material Authorization (“RMA”) and prepaid return shipping label.
If your claim is covered by this limited warranty, IGNAZIO IBBA will pay the cost of shipping the product back to you after the warranty service is completed.
Any product returned to IGNAZIO IBBA without a valid warranty claim, without an RMA or without proof of purchase may be rejected, returned to you at your cost or kept for a period of 30 days. If after 30 days you have not paid for the cost of return shipping, IGNAZIO IBBA may dispose of your product in its sole discretion after notifying you by phone or email that it intends to do so and giving you a final opportunity to make arrangements for return shipping. By sending a product for warranty service or replacement, you agree to transfer ownership of the original product to IGNAZIO IBBA at the time at which it arrives at our warehouse if IGNAZIO IBBA determines that replacement is appropriate
Returns
HOW TO SUBMIT A RETURN:
- GO TO THE US OR INTERNATIONAL RETURNS PORTAL
- FIND YOUR ORDER (By Order Number or Email Address)
- SELECT ITEM(S) FOR RETURN
- SUBMIT RETURN REQUEST
- A CLIENT SERVICE REPRESENTATIVE CONTACTS YOU WITH YOUR RMA# (Return Merchandise Authorization) & RETURN SHIPPING LABEL
- OPTION TO EXCHANGE FOR NEW ITEM(S) IMMEDIATELY WITH INSTANT CREDIT™ (See if You Are Qualified in Seconds)
- SEND BACK ORIGINAL ITEM(S) WITH PREPAID RETURN SHIPPING LABEL
Should a customer wish to exchange or return any goods purchased within 30 days, we will gladly exchange the goods or, refund.
- The goods must be unworn or unused with all original, sealed packaging and tags attached.
- The goods are in a saleable condition.